Articles tagged with: SmartSocial

Jan13

10 Ways Social Media Can Improve Your Customer Service

Categories // Network News

10 Ways Social Media Can Improve Your Customer Service

It’s true that social media has opened up a whole new world for marketing and sales, and that’s a wonderful thing for businesses. The more markets you have to peddle your wares the more eyeballs you can get in front of, and that means more sales.

The online social world offers much more than just sales opportunities, but many businesses seem to view it as simply another magazine to place ads in. One major way that social can help your business is through customer service, but there’s a fine line there. Doing customer service wrong or badly in a place where the whole world can see your mistakes can be devastating. Just ask Carnival Cruise Lines about the #CruiseFromHell.

Doing it well, however, can connect your company with its customers in a more sincere and intimate way than ever before possible. Great customer service almost always leads to greater loyalty and more sales, so let me help you out and give you ten best practices that can improve your company’s customer service skills using social media.

 

Mar10

Feature Update: Discover Who’s Behind a Social Profile with our Extended Contact Data

Categories // Network News, SmartSocial™

Onesize300We’re excited to announce a new innovative feature that helps you know more about your social media contacts by finding publicly-available social profiles, photos, basic demographics and social influence.

We believe these additional insights into a contact’s social landscape will help organizations become more engaged with potential prospects on a more personal level.

Feb28

How To Get More Engagement With Randomized Hashtags & RSS Auto-Posting

Categories // Network News, SmartSocial™

How To Get More Engagement With Randomized Hashtags & RSS Auto-Posting

SmartSocial’s social media management software  has recently released an update which will enable you to randomly insert hashtags to your social media posts when using the SmartSocial RSS Auto Poster. This will automatically push content updated on a particular RSS feed to your chosen social media channels.

What is RSS?

RSS (Really Simple Syndication) is a format for delivering regularly changing web content. Many news-related sites, weblogs and other online publishers syndicate their content as an RSS Feed to whoever wants it.

Why are hashtags important?